Returns & Refunds

This is a founder-drafted starting point, not final legal terms — see Terms of Service for the full, binding version of this policy.

If something goes wrong

Damaged in transit— we ship a replacement at our cost, expedited if there's still time before your event, or refund it if a replacement can't arrive in time.
Missed the committed delivery date — we refund that line item in full, regardless of whose fault the delay was.
Wrong item shipped — we expedite the correct item at our cost and cover return shipping for the original.

Change-of-mind returns

Most items HelloExpo sells are printed or produced to order with your own branding — which means they generally can't be resold, so blanket change-of-mind returns aren't offered the way they would be for an off-the-shelf product. If you need to cancel or change an order, contact us as soon as possible — the earlier in production an order is, the more we can usually do.

How to request a return

Contact us with your order reference and what's wrong — we handle every case directly, not through a supplier, since HelloExpo is the merchant of record for every order.